General Summary
The Senior Systems Analyst is responsible for recommending and developing scalable technology solutions to complex business problems, by analyzing system and application data to determine areas for optimization and scale. This role works in partnership with cross-functional teams to assist with the development, analysis, and improvement of strategic system processes and procedures.
This role will require knowledge working within Salesforce.
With your consent, reference checks will be conducted prior to receiving an offer.
Essential Duties and Responsibilities
ﾂｷ Research and analyze business problems, document findings and recommend business and technical solutions
ﾂｷ Creates, updates, and deactivates SKUs. Facilitate SKU acceptance and sign off.
ﾂｷ Test the design, manage QA and UAT, verify solutions
ﾂｷ Develops, documents and rolls out new and revised key processes and procedures with respective departments throughout the organization, vendors, and distributors
ﾂｷ Manages Salesforce data feeds and other integrations
ﾂｷ Aids in the analysis and optimization of various activities relating to the daily operations of the business to help identify the current and future needs
ﾂｷ Identifies trends, deficiencies, and inconsistencies within data through data analysis and offers suggestions on interpreting the information
ﾂｷ Monitors and reports what is happening on business systems to maintain high availability and performance
ﾂｷ Collects, builds, analyzes, and reports data in order to increase accurate invoicing and SKU counts
ﾂｷ Ensures the timely delivery of reports and data needs
ﾂｷ Provides support to cross-functional teams, with a high attention to detail
ﾂｷ May coach and review the work of other team members
Knowledge, Skills, and/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ﾂｷ Ability to manage projects and processes independently with limited supervision
ﾂｷ Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
ﾂｷ Ability to situationally adapt and understand new technology/processes as per business requirements
ﾂｷ Familiar with relational database concepts, and client-server concepts
ﾂｷ Strong knowledge of Salesforce, Salesforce CPQ (including Products) and quote to cash process in Salesforce
ﾂｷ Strong knowledge of querying and report writing in SQL, Snowflake and MS Access
ﾂｷ Strong knowledge of various reporting tools including MS Excel, Power Automate, Power Pivot, Power BI, etc.
ﾂｷ Experience with Data Loader or applicable tools
ﾂｷ Experience with middleware integration between Salesforce and ERP solutions such as Netsuite
ﾂｷ Organized, detail oriented, and self-motivated
ﾂｷ Strong skill in Microsoft Office applications
ﾂｷ Familiarity with Sharepoint and Smartsheet
ﾂｷ Strong communications skills, both verbal and written
ﾂｷ Strong critical thinking and problem-solving skills, including reporting and analysis
ﾂｷ Knowledge of basic quoting and invoicing (billing) principles
ﾂｷ Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences
ﾂｷ A certain degree of creativity and latitude is required
Working Conditions
- 10% Travel may be required for this role
- Onsite/Remote Depending on Location